Reference

Legal terms for your account

Before you open an account, we set out how v29e handles access, data use, cookies and contact requests in one place.

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v29e Legal terms for your account
CONTACT ROUTES

Where to reach our team

If you need help with access, corrections or a question about how we handled your details, use the contact route that fits the case.

Email Send written requests here when you need a record of what you asked for.
In-app chat Use chat for quick clarifications on cookies, login checks or document needs.
Form Choose the form when you want to add dates, payment references or screenshots.
DATA HANDLING

How we handle your data

We keep only the account and transaction details needed to run the legal side of your access, answer support queries and satisfy record-keeping duties.

Cookies

Session cookies remember your login, language and recent actions so the account does not reset each time you move between pages. They also help us spot unusual behaviour that needs a manual check.

Record keeping

We retain legal, account and transaction records for the period needed to answer disputes, meet tax or audit duties and prevent duplicate requests. After that, the records are archived or removed as our process allows.

Security checks

When you request a sensitive change, we may ask for an OTP, a fresh device check or a match against the registered email before we move ahead. That keeps the account tied to the right person.

Access changes

You can ask us to correct your name, email or address details where the account record needs an update. We confirm the change against the documents you provide and then send you a written reply.

Payment trails

UPI, Paytm and PhonePe records help us trace deposits and withdrawals if a legal question arises. We keep only the references needed to match the transaction and close the case cleanly.

Who handles requests

Our support and legal teams share the same ticket trail, so the person who replies can see the history, the documents you sent and the last action taken. That reduces repeat questions and avoids lost context.

Legal questions you may ask

These are the questions we hear most when you want to check access, data use or record handling before opening an account. Each answer points back to the same rule set: local law decides what is available, our records keep the request trail and the contact routes stay the same if you need a correction later. If you need a written copy of a response, we can keep the thread in your account mail.

Access depends on local law, and the service is available only where local law permits. If a region is restricted, we do not push past that rule; the account screen will show what applies when you sign in.

We keep the details needed to run your account, verify requests, trace deposits or withdrawals and answer disputes. That can include name, email, device signals, chat logs and transaction references tied to your profile.

Send the change through email, chat or the form, and include the account email plus any proof that helps us match the record. We check the request first, then update what the law allows.

Yes. Session cookies keep you signed in, remember language choices and help us spot unusual logins. If you clear them, the browser may ask you to sign in again and recheck certain steps.

We keep records for as long as needed to handle disputes, audit duties, tax checks and security reviews. After that period, we archive or remove them according to our retention process.

Use the same contact routes shown on this page. Tell us what you want changed, the account email and any reference numbers, and we will route it to the right team.

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