Reference

How v29e Protects Your Personal Data

At v29e, your personal data belongs to you — we collect only what is needed to run your account, process deposits via UPI, Paytm or PhonePe, and keep…

Data You ControlEncrypted StorageUPI & Paytm SafeNo Third-Party SellingRight to Erasure

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What This Policy Covers and Where It Applies

v29e Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all accounts created on v29e and covers personal data collected through our website, mobile experience, and payment flows including UPI, Paytm, and PhonePe. Access to and use of our platform depends on local law and is available where local law permits.

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We process data under applicable data protection frameworks and store it on servers with industry-standard encryption at rest and in transit. We do not sell, rent or trade your personal data to third-party marketers. Any data shared with payment processors — such as your UPI handle
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or Paytm-linked phone number — is shared solely to complete your transaction and is governed by those processors' own privacy terms. This policy may be updated periodically; the date at the foot of each version marks when it took effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Concerns

If you want to review what data we hold on your account, request a correction, or ask us to delete your information, our privacy team is…

HOW WE HANDLE DATA

Six Ways We Keep Your Account Data Safe

Data handling at v29e is built around a few non-negotiable practices — encryption, minimal collection, clear retention windows, and your ability to act on your rights at any time.

End-to-End Encryption

Every piece of data you submit — from your registration details to your UPI reference number — travels over TLS 1.2 or higher. At rest, account records are stored with AES-256 encryption on our servers.

Cookie Controls

We use functional, analytics and preference cookies. You can adjust your cookie choices through the consent banner when you first visit or by revisiting the cookie settings link in the site footer at any time.

Account Security Measures

Logins are protected by password hashing, optional two-step verification, and automated alerts for unrecognised device sign-ins. Suspicious sessions are flagged and temporarily held pending your confirmation.

Data Retention Windows

Active account data is kept for as long as your account remains open. If you close your account, transactional records are held for the period required by applicable financial regulations, after which they are deleted.

Who We Share Data With

Data is shared only with payment processors (Paytm, PhonePe, UPI networks) to complete transactions, with identity verification partners where required by law, and with hosting providers under strict data-processing agreements.

How to Request Changes

Submit a subject-access, correction or erasure request via Account Settings or email. We will verify your identity, confirm the action taken, and provide written confirmation once your request has been completed.

Common Questions About Your Data on v29e

The answers below cover the privacy questions we hear most often — from what data we actually collect to how long we keep it and what you can do about it. If your question is not here, our privacy team is available via live chat or email.

We collect your name, email address, phone number, date of birth and the payment details you add — such as your UPI handle or Paytm-linked number. We also log device type and IP address for security and fraud-prevention purposes.

No. We do not sell or share your personal data with third-party advertisers or marketers. Data goes only to payment processors and identity-verification providers where legally required, and each of those partners operates under a strict data-processing agreement.

Once your account is closed, we remove profile and preference data promptly. Transactional records — including deposit and withdrawal history via UPI or PhonePe — are retained for the period mandated by applicable financial regulations, then permanently deleted.

Yes. Submit a subject-access request through Account Settings under Data & Privacy, or email our privacy team. We will verify your identity and deliver a copy of your personal data within 14 calendar days of confirmation.

Use the erasure-request option in Account Settings or contact us via live chat. After we verify your identity, we will delete your account data, excluding any records we are legally required to retain, and send you written confirmation.

We use functional cookies to keep your session active, analytics cookies to understand how pages are used, and preference cookies to remember your settings. You can manage or withdraw consent at any time via the cookie settings link in our site footer.

Change your password immediately and contact our live chat support. Select the security topic so the request reaches our account-protection team. We will review login logs, freeze suspicious activity if needed, and keep you updated throughout.

How v29e Protects Your Personal Data

Reach Us About Your Privacy Concerns

Six Ways We Keep Your Account Data Safe

End-to-End Encryption

Cookie Controls

Account Security Measures

Data Retention Windows

Who We Share Data With

How to Request Changes

Common Questions About Your Data on v29e

01 What personal data does v29e collect when I open an account?

02 Does v29e share my data with third parties for marketing?

03 How long is my data retained after I close my account?

04 Can I request a copy of all the data v29e holds on me?

05 How do I ask v29e to delete my personal data?

06 Are cookies used on v29e, and how can I manage them?

07 What should I do if I think my account data has been compromised?

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